Privacy Policy

1. Introduction

MonuCore ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software platform, and services (collectively, the "Services").

This Privacy Policy applies to information we collect through the Services and in email, text, and other electronic communications. It does not apply to information collected offline or by third parties.

By using our Services, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when you:

• • Create an account: Name, email address, phone number, company name, business address
• • Use the platform: Customer data, project information, designs, orders, inventory records
• • Make payments: Billing information, credit card details (processed securely by Stripe)
• • Contact us: Messages, support requests, feedback, inquiries
• • Subscribe to marketing: Email preferences, marketing communication settings

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

• • Device Information: IP address, browser type, operating system, device identifiers
• • Usage Data: Pages viewed, features used, time spent, clickstream data
• • Cookies and Tracking: We use cookies, web beacons, and similar technologies (see Section 7)
• • Location Data: Approximate geographic location based on IP address

2.3 Information from Third Parties

We may receive information from:

• • Integrated Services: QuickBooks, Stripe, Google Workspace, FileMaker
• • Public Sources: Business directories, social media platforms

3. How We Use Your Information

We use the information we collect to:

3.1 Provide and Improve Services

• • Operate and maintain the MonuCore platform
• • Process transactions and manage subscriptions
• • Provide customer support and respond to inquiries
• • Develop new features and improve existing functionality
• • Personalize your experience

3.2 Marketing and Communications

• • Send promotional emails and newsletters (with your consent)
• • Provide information about products, services, and updates
• • Conduct surveys and gather feedback
• • Display targeted advertising

3.3 SMS Text Messaging

MonuCore subscribers may use our platform to send SMS text messages to their customers for transactional and service-related purposes. When SMS messaging is used:

• • Phone Number Collection: Your phone number is collected by the monument company you are working with
• • Message Types: Order updates, proof approvals, payment reminders, appointment scheduling
• • Message Frequency: Varies based on order activity; typically 1-5 messages per transaction
• • Opt-Out: Reply STOP to any message to unsubscribe from SMS
• • Help: Reply HELP for assistance or contact the monument company directly
• • Carrier Costs: Standard message and data rates may apply

We do not sell, rent, or share your phone number with third-party marketers. Phone numbers are used solely for transactional communications related to your monument order. See our Terms of Service Section 9 for full SMS consent terms.

3.4 Security and Legal Compliance

• • Detect and prevent fraud, abuse, and security threats
• • Comply with legal obligations and enforce our Terms of Service
• • Respond to legal requests and prevent harm

3.5 Analytics and Research

• • Analyze usage patterns and trends
• • Conduct market research and product development
• • Generate aggregate, de-identified statistics

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

• • Cloud hosting (AWS, Google Cloud)
• • Payment processing (Stripe)
• • Email delivery (SendGrid, Mailchimp)
• • Analytics (Google Analytics, Mixpanel)
• • Customer support (Zendesk, Intercom)

These providers are contractually obligated to use your information only to provide services to us and must protect it consistent with this Privacy Policy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.2 Business Transfers

If MonuCore is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information if required by law or in response to:

• • Court orders, subpoenas, or legal processes
• • Requests from government authorities
• • Investigations of potential violations of our Terms
• • Situations involving potential threats to safety

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• • Encryption: SSL/TLS 1.2+ encryption for data in transit
• • Access Controls: Role-based permissions and multi-factor authentication
• • Network Security: Firewalls, intrusion detection systems
• • Regular Backups: Automated, redundant data backups
• • Security Audits: Regular vulnerability assessments and penetration testing
• • Employee Training: Security awareness and data handling protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy. Retention periods vary based on:

• • The nature of the information
• • Legal and regulatory requirements
• • Business operational needs
• • Dispute resolution and enforcement

When your account is terminated, we retain certain information for legal compliance (typically 7 years) and delete or anonymize the rest within 90 days.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• • Essential Cookies: Required for the Services to function (authentication, security)
• • Performance Cookies: Collect anonymous usage data to improve performance
• • Functionality Cookies: Remember your preferences and settings
• • Marketing Cookies: Track advertising effectiveness and deliver targeted ads

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit functionality of the Services. Most browsers accept cookies by default; consult your browser's help documentation to learn how to modify cookie settings.

8. Your Privacy Rights

8.1 General Rights

You have the right to:

• • Access: Request a copy of your personal information
• • Correction: Update or correct inaccurate information
• • Deletion: Request deletion of your personal information
• • Portability: Receive your data in a machine-readable format
• • Objection: Object to certain data processing activities
• • Opt-Out: Unsubscribe from marketing communications

8.2 GDPR Rights (EU Users)

If you are located in the European Economic Area, you have additional rights under GDPR:

• • Right to restriction of processing
• • Right to withdraw consent
• • Right to lodge a complaint with a supervisory authority

8.3 CCPA Rights (California Residents)

California residents have the right to:

• • Know what personal information is collected, used, and shared
• • Delete personal information held by businesses
• • Opt-out of the sale of personal information (we do not sell personal information)
• • Non-discrimination for exercising CCPA rights

8.4 Exercising Your Rights

To exercise any of these rights, please contact us or email privacy@monucore.com. We will respond to your request within 30 days.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

10. International Data Transfers

MonuCore is based in the United States. If you access our Services from outside the U.S., your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

For users in the EU/EEA, we comply with GDPR and use Standard Contractual Clauses approved by the European Commission for international data transfers.

11. Third-Party Links and Services

Our Services may contain links to third-party websites and integrate with third-party services (QuickBooks, Stripe, Google Workspace). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• • Posting the updated policy on our website
• • Updating the "Last Updated" date
• • Sending email notifications for significant changes

Your continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: